EST Return Policy

1-   The table below sets out our return policy with respect to certain product categories:

 

 

Return Reason
Return Condition
Acceptance Possibility
You have received a wrong  or incomplete product;
You have received a product that is not as described on the website; or
You have received a damaged product.
Change of mind acceptable on selected products only
Product is unused, in original unbroken packaging and includes all tags
For electronics, open products will be accepted if different from description or picture displayed.
Fashion. open packaging accepted if the product(s) still has the original tags
All other Categories. Only unbroken original packages including all accessories.
Non-returnable Products. Refer to product list in clause 4.2
Yes

You must return the product within seven (7) days of receipt of shipment.
 

2.   Non-returnable Products. You do not have a right to return, replace or exchange products if:

a.    products have been used or damaged by you or are not in the same condition as you received them;

b.   any consumable product which has been used or installed;

c.    products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.

3.   Initiate Return from Customer Dash Board

4.   Refund Amount:

For delivered products, we will refund to you the product amount and original shipping fee paid plus the cost of return:

a.    if the products are faulty or not as described on our Site; or

b.   if your reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

In all other circumstances, we will refund the only product amount only. Original shipping fee and costs of return shipping will be paid by you

For products not delivered, you will receive a full refund if you cancel the order under prior to shipping otherwise you will have to pay shipping fee;

5.   Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

a.    if you paid by cash on delivery, we will issue a refund to your Bank account; or

b.   if you paid by credit/debit card, you can choose to have a refund by credit/debit card.

6.   Refund Timescale. Your refund will be initiated once your product is received back and inspected by Seller, and the final refund will be received by you as follows:

a.    if the refund is to your credit/debit card, within thirty (30) days from the day on which Seller has received the product back;

b.   if your refund is to your bank account, you will receive the refund within fifteen (15) days from the day on which Seller has received the product back ; or

c.    if you have cancelled your order before shipping, an automated refund will be provided back to you.